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Terms and conditions

This Website is provided by EZ Graphic Solutions (referred to throughout this document as “EZGS”) as an online printing service to our customers. Please review the following rules that govern your use of EZGS. Please note that your use of EZGS (the “site”) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may “bookmark” a particular portion of this Site and thereby bypass these terms and conditions, your use of this site still legally binds you. EZGS reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this site.

Section A of these Terms and Conditions applies specifically to orders placed with EZGS. Section B of these Terms and Conditions applies to all products and services available throughout the Site.

Section A

Terms and Conditions of Orders Placed on EZGS

The EZGS Guarantee

EZGS stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 800-511-2009 within 7 days from the date you receive your order, and we will work with you to resolve the issue in a timely manner.

EZGS has a thorough Quality Control Department, if errors are found, you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. This may extend the delivery date of your order. 

Aside from minor fixes by our prepress team, if we find issues while reviewing your artwork, we’ll contact you and have you apply  any necessary corrections. We make our best effort via email, phone and posting notes to your account to reach you quickly. We know your print job is time sensitive, therefore if we cannot reach you within 1 business day we will proceed with the job and no refunds or reprints will be issued.

Please note EZGS is not responsible for the following:

File Submissions:

  • Inaccurate or poor quality artwork,
  • Errors in user-selected options such as product type, size, finishing options, etc., and
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Shipping and Delivery

  • Delivery delays due to improperly prepared files,
  • Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you, and
  • Damage to the products arising after delivery to you.


All prices and amounts shown on this site are in Canadian Dollars (CAD), unless otherwise noted. If a user submits a request on the site to purchase printing products, design services or other services, the user agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by user with an approved payment method. Such amounts will be posted on this site.

Once a print job has been approved by you and sent to production, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to production, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees.

All sales are final. No refunds are given once an order is placed.

Please note that no work will proceed on any print job in your order until full payment is received by EZGS.

Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods: PayPal, cheque, credit card, or debit card.

Our Sales Tax Policy 
EZGS is required to collect and remit sales tax on all Canadian orders. 

Color Accuracy and Hardcopy Proofs

EZGS will reproduce colour from submitted print-ready files as closely as possible, but cannot exactly match colour and density because of limitations in the printing process.

Please note that EZGS cannot guarantee colour reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for colour variations between submitted print-ready images and the actual artwork or product they represent.

Artwork Files

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to EZGS. We also offer design services for a fee.

You certify that you have the right to use the image(s) in your artwork files.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.

Printing Turnaround Time

Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Need Artwork” and your printing turnaround time will be reset.

For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.

If your job or proof is approved by 11:00 a.m. EST, printing turnaround time begins that business day. For example, a job for three-day printing turnaround that you approved by 11:00 a.m. EST on Tuesday will be shipped out to you by end of business Friday. Please note that EZGS offices are closed Saturdays, Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Shipping and Arrival Times

Shipping transit times vary, and EZGS assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. EZGS is not responsible for delays due to improperly prepared files.

You agree that shipping terms for all EZGS products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point” – title and risk of loss transfers to you at time of shipment or pickup.

Pick-up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.


You will defend and hold EZGS harmless in any claim, suit or action brought against EZGS by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where EZGS, acting as your agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in EZGS’ sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a claim, suit or action brought against EZGS for actions of your employees which may occur as a result of any mailing.

Section B

General Terms and Conditions

Disclaimer of Warranty



You agree to defend, indemnify and hold harmless EZGS and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.

Third Parties

If you use this site to submit Requests for or on behalf of a third party (“Third Party”), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this site, including all rules and restrictions applicable thereto.

Each user using this site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described (above). The user is directly responsible for any request submitted, including related fees, charges and performance obligations.

Termination of Usage

User access to all or part of this site may be terminated or suspended at any time, without notice and for any reason.

Miscellaneous Terms

The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.

None of the Covered Parties are responsible for any errors or delays in responding to a request caused by an incorrect email address provided by you or other technical problems beyond their control.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the “Agreement”) between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Governing Law

The internal laws of the Province of Ontario shall govern the performance of these Terms and Conditions, without regard to such Province’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Ontario, Canada for all disputes arising out of, or relating to, the Terms and Conditions and use of this site.


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